Refund and Returns Policy

At Zevastra, we strive to deliver beautifully crafted handmade jewellery and elegant short kurtis with the utmost care. Please read our policy carefully before making a purchase.

📦 Return Policy

• We do not accept returns on purchases unless the product received by you is damaged or defective.

• To be eligible for a return, you must contact us within 48 hours of delivery at hello@zevastra.com with your order details and clear photos/videos of the product.

• The item must be unused, unworn, and in its original packaging.

🔄 Replacement Policy

• If your return is approved, we offer a replacement of the same product only.

• Replacements are provided for damaged or defective items that are reported within 48 hours of delivery.

• Once we receive and inspect your return, we will notify you via email regarding approval or rejection of the replacement request.

• If approved, a replacement will be arranged promptly.

❌ Non-Returnable & Non-Replaceable Items

• Customized or made-to-order jewellery

• Sale/discounted items

• Items returned after the 48-hour window

✅ We at Zevastra value your trust and ensure every item undergoes quality checks before dispatch, so you can shop with confidence.